Last updated: 4 September 2026
This policy applies to ready-to-wear goods — bow ties, accessories, and other stocked items — bought through www.labowtique.com. It does not apply to bespoke or made-to-measure tailoring commissions, which are covered separately by our Bespoke Commission Terms.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for ready-to-wear goods within 14 days of receiving them, without giving a reason.
To cancel, contact us at contact@labowtique.com or via WhatsApp within the 14-day period, stating your order number and the item(s) you wish to return.
2. Returning Your Item
2.1 Once you've told us you want to cancel, you have a further 14 days to send the item back to us.
2.2 Items must be returned unworn, unused, with all original tags and packaging intact. [Bow ties and accessories are worn against the skin/collar — confirm with a solicitor whether hygiene-based return restrictions are appropriate and lawfully stated here.]
2.3 You are responsible for return postage costs unless the item is faulty or was sent in error.
2.4 We recommend using a tracked postal service, as we cannot take responsibility for items lost in transit back to us.
3. Refunds
3.1 We will refund the price paid (including standard delivery cost, where applicable) within 14 days of receiving the returned item, or of you providing proof of postage, whichever is sooner.
3.2 Refunds are made to the original payment method.
3.3 If the returned item shows signs of wear or use beyond what's reasonable to establish its nature, we may make a deduction from the refund to reflect the reduction in value.
4. Faulty or Damaged Items
If an item arrives faulty, damaged, or not as described, contact us at contact@labowtique.com with photos and your order number. Depending on the situation, we'll offer a repair, replacement, or full refund in line with your rights under the Consumer Rights Act 2015. Return postage for faulty items is covered by us.
5. Exchanges
We're happy to arrange an exchange for a different size or style where stock allows — contact us to arrange this rather than placing a separate return and new order.
6. Items Not Covered by This Policy
- Bespoke, made-to-measure, or personalised tailoring commissions (see Bespoke Commission Terms)
- Gift cards, where applicable [remove if not offered]
7. Contact
Questions about a return or refund can be sent to contact@labowtique.com or via WhatsApp.